Privacy Policy

The purpose of this Privacy Policy is to explain to visitors and users of the www.itglobal.ro website what personal data we collect, why we collect it, and how we use it. Please read the following information carefully, as it contains important details regarding the processing of your personal data.

IT Global Security Services 92 S.R.L., headquartered in Galați County, Liești, Romania, VAT No. RO32439501, owner and administrator of the website www.itglobal.ro, acts as the Data Controller within the meaning of Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and other applicable legislation concerning the protection of personal data.

We are committed to protecting the privacy of every individual who accesses our website and to ensuring that all personal data is processed lawfully, fairly, and securely.

Visitors are individuals who access www.itglobal.ro anonymously.

Although you may browse our website without providing personal information (except for cookies and your IP address, as described in our Cookie Policy), if you voluntarily submit personal data through any contact form, we will process that information solely for the purposes described in this Privacy Policy.

Your personal data will be processed exclusively on the basis of your freely given, specific, informed, and unambiguous consent. By submitting information through our website, you expressly consent to IT Global Security Services 92 S.R.L. processing your personal data for the purposes outlined below.

This website is not intended for use by children under the age of 16.

Should we become aware that personal data relating to a child under the age of 16 has been collected, we will immediately cease processing such information. Parents or legal guardians are solely responsible for supervising children’s use of this website.

For any questions regarding personal data protection, you may contact us at:

protectie.date@itglobal.ro

What information do we collect directly from you?

When you complete one of the contact forms available on www.itglobal.ro, we may collect the following personal information:

• Full name;
• Email address;
• City of residence;
• Telephone number;
• IP address;
• Date and time of access.

IP Address

Your IP address is automatically assigned by your Internet Service Provider whenever you access the Internet. It is automatically recorded in our server log files whenever you visit www.itglobal.ro, together with information such as the time of your visit, device type, operating system, and the pages you accessed.

Collecting IP addresses is a standard practice used by most websites. We use IP addresses for purposes including:

• Monitoring website usage;
• Preventing and detecting cyber fraud;
• Diagnosing server issues;
• Managing and improving our website.

We may also determine your approximate geographic location based on your IP address.

If you do not agree with the processing of your personal data, please do not complete any forms available on our website. You may instead contact us by telephone or email using the contact information published on our website.

If your personal data is submitted by another person without your authorization, IT Global Security Services 92 S.R.L. cannot be held responsible for the identity of the individual who provided such information.

What do we use your personal data for?

We process your personal data for the following purposes:

• To respond to your requests for quotations;
• To communicate with you regarding your inquiries;
• To provide the information or services you have specifically requested, prior to the involvement of our sales team and before entering into any contractual relationship;
• To respond to requests, questions, notifications, or complaints submitted through our website;
• To pursue the legitimate interests of IT Global Security Services 92 S.R.L., including protecting our legal rights, defending legal claims, internal administrative purposes, preventing cyber fraud, and protecting intellectual property rights.

The collection and processing of personal data are carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and all applicable data protection legislation.

For visitors who simply browse www.itglobal.ro, IT Global Security Services 92 S.R.L. does not collect personal information other than IP addresses and cookies (please refer to our Cookie Policy). Website traffic statistics and visited sections are monitored solely for analytical and operational purposes.

Who has access to your personal data?

Your personal information may be accessed only by:

• Authorized employees of IT Global Security Services 92 S.R.L.;
• IT developers and technical specialists responsible for website maintenance, updates, and support;
• Cybersecurity specialists performing security audits and vulnerability assessments when required.

We may disclose your personal data to third parties only where such disclosure is reasonably necessary or legally required, including:

• To comply with applicable laws, court orders, or requests from competent public authorities;
• To prevent or investigate cybersecurity incidents, fraud, or technical security issues;
• To protect the rights, property, or safety of IT Global Security Services 92 S.R.L., our customers, or other users, where permitted by law.

IT Global Security Services 92 S.R.L. will never sell or disclose your personal data for marketing purposes to unrelated third parties.

Where appropriate, only the minimum amount of personal information necessary for a specific purpose will be used (for example, only your name and email address when responding to an inquiry).

Where is your personal data stored?

Your personal data is stored in secure environments designed to protect it against unauthorized access, disclosure, alteration, or destruction.

Information submitted through our contact forms may be stored:

• Within the email systems used by IT Global Security Services 92 S.R.L.;
• On secure web servers located within the European Union and managed by our hosting provider;
• Within the internal IT systems of IT Global Security Services 92 S.R.L.

Access to personal data is strictly limited to authorized personnel and trusted service providers who are contractually obligated to maintain confidentiality and comply with applicable data protection legislation.

How long do we retain your personal data?

IT Global Security Services 92 S.R.L. retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, as follows:

• If you request a quotation, your personal data will be retained for the period necessary to complete the quotation process and any subsequent communication.
• If you contact us to request information, your personal data will be retained only for as long as necessary to respond to your inquiry.
• If a contractual relationship is established, your personal data will be retained for the duration of the contract and for any additional period required by applicable accounting, tax, legal, or archival obligations.
• For website visitors, no personal data is stored other than cookies and IP addresses, as described in our Cookie Policy.

Your Rights Under the GDPR

If your personal data is processed by IT Global Security Services 92 S.R.L., you have the following rights under the General Data Protection Regulation (GDPR):

Right of Access

You have the right to obtain confirmation as to whether your personal data is being processed and to request access to that data.

Right to Rectification

If you believe that your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.

Where your personal data was submitted by someone else, you may also request information regarding its origin, where such information is available.

You may request a copy of the personal data you have provided through our website.

Requests for rectification will normally be processed within one month. If we are unable to comply with your request, or if you disagree with our response, you have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing or to seek judicial remedies.

Right to Erasure (“Right to be Forgotten”)

You may request the deletion of your personal data where one of the following conditions applies:

• The personal data is no longer necessary for the purpose for which it was collected;
• You withdraw the consent on which the processing is based;
• You object to the processing of your personal data;
• The processing is unlawful;
• Deletion is required in order to comply with a legal obligation;
• The personal data belongs to a child under the age of 16 whose parent or legal guardian has withdrawn consent.

However, we may be legally required to retain certain information where processing is necessary for:

• Compliance with legal obligations;
• The exercise or defense of legal claims;
• Archiving purposes in the public interest;
• Scientific, historical, or statistical research;
• The exercise of the right to freedom of expression and information.

Right to Restrict Processing

You may request that we temporarily restrict the processing of your personal data in certain circumstances, including while verifying its accuracy or resolving an objection regarding processing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time by contacting us at:

protectie.date@itglobal.ro

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Right to Data Portability

You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. Where technically feasible, you may also request that we transfer your personal data directly to another data controller designated by you.

Right to Object

You have the right to object to the processing of your personal data where such processing is based on our legitimate interests and your particular situation justifies the objection.

We may continue processing your personal data only where compelling legitimate grounds exist or where processing is necessary for the establishment, exercise, or defense of legal claims.

How to Exercise Your Rights

You may exercise any of the rights described above by submitting a written request to:

IT Global Security Services 92 S.R.L.

or by email at:

protectie.date@itglobal.ro

To protect your personal data, we may request additional information to verify your identity before responding to your request.

Requests that are manifestly unfounded, excessive, or repetitive may be refused in accordance with applicable data protection legislation.

Use of the Website

By default, www.itglobal.ro uses functional cookies to improve your browsing experience.

For detailed information regarding the cookies used on our website, including how to enable, disable, or manage them, please refer to our Cookie Policy.

Email Communications

Emails sent to IT Global Security Services 92 S.R.L. are processed solely for the purpose of responding to your request or inquiry.

Where necessary, your message may be forwarded to the appropriate internal department or an authorized external service provider responsible for handling your request.

If you have any questions regarding the processing of your personal data, you may include them in your email.

Social Media Plugins

Our website may contain links or plugins to third-party social media platforms such as Facebook.

These plugins are clearly identified throughout the website.

Their purpose is simply to connect visitors with our official social media pages.

IT Global Security Services 92 S.R.L. does not collect or store personal data through these plugins. However, the respective social media providers may collect information according to their own privacy policies.

If you do not wish Facebook or another social media platform to associate your visit to our website with your user account, please log out of your social media account before accessing our website.

Google Analytics

Our website uses Google Analytics to analyze website traffic and improve user experience.

Google Analytics uses cookies to collect anonymous statistical information regarding website usage.

The information generated by these cookies may be transmitted to and stored on Google’s servers.

Where IP anonymization is enabled, your IP address will be shortened before processing within the European Economic Area.

You may disable Google Analytics by installing Google’s official browser add-on available at:

https://tools.google.com/dlpage/gaoptout

Exclusions

This Privacy Policy does not apply to services provided by third parties, including websites, applications, or services that may be linked from our website or displayed through search results, advertisements, or other external content.

Third-party providers may use cookies, tracking pixels, or similar technologies according to their own privacy policies. We encourage you to review the privacy policies of any third-party websites you visit.

By continuing to use www.itglobal.ro, you acknowledge that you have read and accepted this Privacy Policy.

Changes to this Privacy Policy

This Privacy Policy became effective on 25 May 2018.

IT Global Security Services 92 S.R.L. reserves the right to update or modify this Privacy Policy at any time in order to reflect changes in applicable legislation, technological developments, or our business practices.

Any updates will be published on www.itglobal.ro. Where required by law or where significant changes are made, we may also notify users by email or through a notice displayed on our website.

Your rights under this Privacy Policy will never be reduced in a manner inconsistent with applicable data protection legislation.

Contact Us

If you have any questions, comments, or complaints regarding this Privacy Policy or the way we process your personal data, you may contact us at:

Email: protectie.date@itglobal.ro

or by writing to:

IT Global Security Services 92 S.R.L.

We will make every  reasonable effort to respond promptly and to resolve any concerns regarding the processing of your personal data.